How to Enable the “Rate Your Experience” Popup and Analytics Events¶

This document will guide you through how to enable the “Rate Your Experience” popup and Analytics events through the Pointr Cloud Dashboard.

1. Enable the “Rate Your Experience” Popup¶

Set userInterfaceConfiguration_isRatingPopupEnabled to true.

2. Enable the Analytics Events¶

Option 1: Enable Analytics for All Platforms (Mobile, Web, Express Map)

• Set analyticsConfiguration_isEnabled to true.

Option 2: Enable Analytics Separately for Each Platform

• Set analyticsConfiguration_areWebSDKEventsEnabled to true.
• Set analyticsConfiguration_areMobileSDKEventsEnabled to true.
• Set analyticsConfiguration_areExpressAppEventsEnabled to true.

How Does the Rating Popup Work?¶

The “Rate Your Experience” popup does not appear during a user’s first session but may appear in subsequent sessions if enabled. The popup can display after a minimum of 60 seconds.

For the popup to appear, the user must actively engage with the SDK, with no idle periods longer than 30 seconds, and they must interact with one of the following:

• Viewing a POI’s details by clicking the “Details” button in the Search List.
• Viewing a POI’s details by clicking the “Details” button in the Quick Access Directory List.
• Displaying the wayfinding view and then closing it.

Scenarios Where the Popup is Delayed:¶

To avoid disrupting the user experience, the popup will be delayed if the minimum time is met during any of the following activities:

• When the user is navigating or interacting with the map (e.g., clicking)
• When POI details are expanded
• When a POI image is in fullscreen
• When the user is browsing the Quick Access List
• When the navigation view is open
• When the Search List is displayed in fullscreen