Known Issues¶

The purpose of this document is to address the known issues of the Web SDK version 8.x - and propose fixes to be applied.

Please refer to this document if you are facing an issue with the Pointr Web SDK version 8.x. If a fix is introduced for a known issue in the later versions, it will also be included here.

Issues with style v8.7.5 for older SDK versions¶

Affected Versions: v8.x - v8.8

Reason: For pre 8.9.0 versions, latest style of v8.7.5 might cause floor plan with the drawn path to disappear when zoomed out during wayfinding mode

Resolution: Style v8.7.5 should only be used with the latest SDK versions. For earlier SDK versions, it is recommended not to change the current working style.

Limitations of multi-language support¶

Affected versions: v8.8

The following is a list of limitations for multi-language support in the WebSDK:

• Site, Building and Level Titles do not support multi-language translation, but they can be entered in any language for the default selected language.

  • Resolution: Multi-language support with dynamically changing content from one language to another for Site, Building and Level titles shall be supported in later releases.

• Transition Names are only displayed in English. (e.g. “Escalator”).

  • Resolution: Multi-language support for Transition Names shall be supported in later releases.