IMDF Converter - FAQ¶

1. What if I encounter issues during the upload?¶

• Ensure that each file is less than 50MB and represents only one floor.
• Upload all necessary files for the building before completing payment.
• Contact our support team at imdf-support@pointr.tech for assistance.

2. How long does the conversion process take?¶

Pointr will notify you by email, usually within three (3) business days, allowing you to review the IMDF and check for issues. You must contact our support mail (imdf-support@pointr.tech) for any issues within ten (10) business days, and Pointr will revise the IMDF as necessary. This review process will continue until the issues are resolved and you approve the IMDF. Please keep in mind that any buildings that are not offices or workplaces may take longer, i.e. airports, hospitals.

3. What happens if I don’t notify Pointr about issues?¶

If you do not notify Pointr within ten (10) business days of receiving the IMDF or revised IMDF, it will be deemed as an unqualified acceptance and approval of the IMDF.

4. What is my responsibility after I receive the digitized IMDF?¶

Once you receive “Your Maps are Ready” mail from Pointr, you must check and confirm the IMDF File within ten (10) business days. If you encounter any issues, you must report them to our support mail to start the review process. This review process will continue until the issues are resolved and you approve the IMDF.

After you have approved the IMDF File, you need to import it into the Microsoft Places App. Pointr is not responsible for configuring Microsoft Places on your behalf.

5. Can I update the IMDF after approval?¶

Yes, updates or changes can be made, but they will only cover a previously approved IMDF for the same building. The same process of review and approval will apply.

6. What if my email has a file size restriction, and I need to provide Pointr with updated floor plans?¶

If your email has a file size restriction, you can use alternative methods to send large files. Here are some options:

• Cloud Storage Services: Upload your file to a cloud storage service (e.g., Google Drive, Dropbox, OneDrive) and share the link with us.
• File Transfer Services: Use file transfer services such as WeTransfer or SendAnywhere to send large files directly.
• FTP: If you have access to an FTP server, you can upload the file there and share the access details with us.
• Split Files: If possible, split the file into smaller parts that are under the 10MB limit and send them separately.

7. What is the pricing for the conversion service?¶

Special Offer: For Microsoft Places customers, the conversion service is offered at a discounted flat rate of $2,500 per building (excluding taxes). This includes:

• Conversion of all uploaded floor plans into IMDF for a single building.
• 1-year Pointr Cloud access to manage your floor plans as needed.
• IMDF Conversion of map updates can be requested once a quarter.

8. How can I contact support for additional help?¶

Reach out to our support team at imdf-support@pointr.tech for any questions or further assistance.

9. How long will the sign-on link be valid?¶

• Validity: Our sign-on link is only valid for approximately 30 minutes.
• Re-enter Email: If the link expires, you will need to re-enter your email to receive a new sign-on link.
• Email Access: Ensure you have access to your email to be able to sign on.

10. What if I need to upload files over multiple sessions?¶

If you have uploaded a file but are missing one and won’t receive it until the next day, you can sign back in multiple times to upload additional files until you are finished and ready to pay.

11. Can I upload any type of building?¶

Yes! However, certain buildings take a lot longer to convert such as hospitals, airports, malls, educational campuses, etc. We will inform you of the anticipated finish date on these particular types of sites. Workplaces and offices generally take three days to complete.

12. Can I delete a file after I have submitted it?¶

No, once a file has been submitted, it cannot be deleted through the user interface. If you need to resubmit a corrected file, please contact our support team at imdf-support@pointr.tech. Our team will handle the deletion and resubmission manually.

13. What should I do if I need to resubmit a corrected file?¶

If you need to resubmit a corrected file, please send an email to imdf-support@pointr.tech with the details. Our team will process the resubmission manually.

14. How will I be notified if my resubmission is accepted?¶

Since resubmissions are handled manually, you will receive a notification from our support team confirming the acceptance and processing of your resubmitted file.

15. Can I stop the project after it has started, and are there refunds available?¶

If you wish to stop the project after it has started, please notify us via email at imdf-support@pointr.tech. However, if the floors have already been digitized, we cannot provide a refund.

16. What happens if I forget to include a file after paying?¶

If you realize that a file was left out after payment, please send the missing file via email to imdf-support@pointr.tech (the file must belong to the same building). All post-payment file submissions are handled manually.

17. Can the file upload process be reopened after payment?¶

No, the file upload process cannot be reopened through the interface after payment is completed. Any additional files or corrections must be submitted via email imdf-support@pointr.tech to our support team, who will handle the request manually.

18. What file format should I use to update converted IMDF Maps?¶

To update an existing map, you can make your modifications in either Point Cloud or you can send an updated CAD file via email imdf-support@pointr.tech.

For Pointr Cloud Updates, you can inform us at imdf-support@pointr.tech when you are ready. Once notified, we will convert your changes to IMDF Format.